We are happy to accept unworn, unwashed items with the tags still attached within 30 days of their ship date. To be eligible for a return, products must be undamaged and in their original condition and packaging. We will not accept product returns due to normal wear and tear, stains, and accidental or cosmetic damages.
*Returns only available for orders within Australia.
What is your return policy?
Please note there will be a $9.99 shipping fee for all mail-in refunds. Lunae Active is not responsible for the cost of return shipping.
Make sure to use only our prepaid return labels so we can be sure to keep track of your stuff. We are unable to refund lost returns using labels other than our own.
We will notify you once your return has been received and confirmed. We will then process your refund to your original payment method.
Do you offer exchanges?
Unfortunately, we do not accept exchanges at this time. We recommend submitting a return for a refund so you can place a new order for what you want.
How do I lodge a return request?
Easy peasy lemon squeezy.
We've partnered with Refundid to offer instant refunds, before you've even sent off your order! Simply enter your details below to get started.
Don't want to use Refundid? Click here to lodge your return.
- Please provide us with as much information about your return.
- Don't forget to upload images where required.
- Email email@example.com
- Write “Returns: # Order Number” in the email subject line.
* Emails written to us without a corresponding return form will be ignored.
- Make sure to use only our prepaid return labels so we can be sure to keep track of your stuff.
- We are unable to refund lost returns using labels other than our own.
Lunae Active is not responsible for the cost of return shipping.
When will I get my refund?
With Refundid, you'll receive your refund instantly, as soon as your order is lodged!
Don't want to use Refundid? Once we have received your items, please allow 2-5 business days for us to process your return and 5-10 business days for your bank to post the refund to your account. We’ll send you a confirmation email when our team has processed your refund so you’ll know it's on the way.